At Glavada Cape Town, we strive for complete customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a 7-day return and refund policy from the date of delivery.

Return and refund conditions:

• Contact us within 30 days of receiving your order via the contact form or email to request a return.
• The product must be unused, in its original packaging, and in a sellable condition.
• Returns must be sent using a traceable shipping method, and shipping costs are your responsibility unless otherwise agreed upon.
• Once we have received the returned product and inspected it for quality, we will proceed with a refund of the purchase amount through the original payment method.
• Please note that certain items may not be eligible for return, such as personalized items or products that have been used or damaged by the customer.

We aim to process all returns within 5-7 business days of receipt. For further questions or support, feel free to contact us at any time.

Thank you for shopping at Glavada Cape Town!